Shipping policy

Orders have a processing timeframe of 1–14 business days. Processing refers to the time required to prepare and process your order before shipment.

After processing is complete, shipping typically takes 2–5 business days.

Business days are Monday through Friday and exclude weekends and U.S. federal holidays. Processing and shipping are separate timeframes.

Please take these timeframes into consideration before placing your order. By completing your purchase, you acknowledge and agree to the processing and shipping timeframes stated above.

Once your order has shipped, tracking information will be sent to the email address provided at checkout. Orders may require a signature upon delivery.

ORDER CHANGES

Items, sizes, colors, and quantities cannot be changed after an order has been placed.

If you need to request a shipping address change, please contact us as soon as possible with your first and last name, order number, and updated address.

For security purposes, additional verification may be required before an address change can be approved. Address changes are not guaranteed and cannot be made after an order has shipped.

Customers are responsible for providing a complete and accurate shipping address at checkout. Her Collection is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

LOST, STOLEN & DELIVERED PACKAGES

If tracking confirms that your package was successfully delivered to the address provided at checkout but you are unable to locate it, please contact the shipping carrier to begin a missing package investigation or claim.

Her Collection is not responsible for packages that are lost or stolen after the shipping carrier has confirmed successful delivery to the address provided at checkout.

If tracking indicates that your package was lost while in transit before delivery, please contact us so we can review the shipment and assist with the appropriate next steps.