FAQ

Frequently Asked Questions (FAQ)

• How long will my order take?
  Orders take 1–14 business days to process. Once shipped, delivery typically takes 2–5 business days.
• Do I need to sign for my package?
  Yes. All orders require a signature upon delivery. Please ensure someone is available to sign for the package at the delivery address. If a delivery attempt is missed, please follow the shipping carrier’s instructions regarding redelivery or package pickup.
• Can I cancel my order?
  No. All orders are final once placed.
• Can I change my size or color after ordering?
  No. Items, sizes, colors, and quantities cannot be changed after an order is placed.
• Can I change my shipping address?
  Address changes may be requested before your order ships but are not guaranteed. Additional verification may be required.
• Do you accept returns or exchanges?
  Only if Her Collection made an error or you received an item damaged or defective.
• When will I receive tracking?
  Tracking information is emailed once your order has shipped.
• My package says delivered, but I don’t have it. What should I do?
  Contact the shipping carrier to begin a missing package investigation or claim.
• Why am I being asked to verify my order?
  Orders over $400 or orders identified as high risk may require verification to protect against unauthorized transactions.
• How long do I have to verify my order?
  Verification must be completed within 48 hours or the order may be canceled.